Support
Last updated: 8 September 2026
Onsa.ai is a product of Empatika Labs, Inc. This page is how you reach a human about it.
What to include
So we can act on the first reply rather than the third, tell us:
- the email address on your Onsa account;
- what you asked for and what happened instead;
- if it involves a campaign or a lead, the campaign name or the link to it;
- if you reached Onsa through an AI assistant — ChatGPT, Claude, Cursor or another MCP client
— which one, and the name of the tool that failed (for example
find_leads).
What we help with
- Account and access — sign-in problems, workspace membership, connecting or disconnecting a
LinkedIn or email account.
- Prospect search — a search that returned nothing, returned the wrong people, or is still
running long after it should have finished.
- Outreach — drafts awaiting approval, messages that did not go out, replies that are not
showing up.
- Billing and allowance — questions about your prospect allowance, your trial, or an invoice.
- Connecting Onsa to an AI assistant — setup and authorization for the Onsa MCP server.
Setup instructions live at onsa.ai/mcp.
- Your data — a copy of what we hold about you, correction, or deletion. See the
privacy policy for what we collect and how long we keep it.
Reporting a security issue
Write to bayram@onsa.ai with “security” in the subject line.
Please describe the issue and how to reproduce it, and give us a reasonable window to fix it before
disclosing it publicly.
Also useful
Empatika Labs, Inc.